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Privacy Policy


At ClaxtonBird Estate Agents, we are committed to respecting and protecting your privacy.
This Privacy Policy explains when and why we collect personal information about visitors to our website, our customers, and individuals who contact or interact with us. It outlines how we use this information, the conditions under which we may disclose it to others, and how we keep it secure.
If you do not want us to process your personal information as described in this Privacy Policy, please do not provide your information to ClaxtonBird or use our website: www.claxtonbird.co.uk

About ClaxtonBird

ClaxtonBird is a trading name of ClaxtonBird Estate Agents Ltd, registered in England and Wales under company number 10077345.
Registered office:
ClaxtonBird Estate Agents
134 Unthank Road
Norwich
NR2 2RS
Contact details:
Email: norwich@claxtonbird.co.uk
Post: ClaxtonBird Estate Agents, 134 Unthank Road, Norwich, NR2 2RS

How We Collect Personal Information

We collect personal data when you:
  • Enquire about properties for sale or rent
  • Request a property valuation or instruct us to market your property
  • Register to receive marketing communications or property updates
  • Contact us by phone, email, or in person
  • Visit our website or interact with us via social media
  • Complete forms or surveys
  • Use our services, including during tenancy applications, referencing or sales progression
We may also collect information automatically through cookies and analytics tools when you visit our website.

Types of Personal Information We Collect

We may collect the following types of personal data:
  • Name, address, phone number, email address, date of birth
  • Financial or identification documents for legal checks
  • Communications and property preferences
  • Website usage data such as IP address, browser type, pages visited, and location data
How We Use Your Information

We use your personal information to:
  • Carry out our obligations under contracts entered into with you
  • Arrange property viewings, valuations, and manage sales/lettings
  • Respond to your enquiries
  • Send you property updates and marketing communications (with your consent)
  • Fulfil legal obligations, such as anti-money laundering checks
  • Improve our website and service delivery
  • Request feedback on the service we have provided
Legal Basis for Processing

We rely on the following legal bases to process your data:
  • Contract – to perform services agreed with you
  • Legal Obligation – to comply with applicable laws
  • Legitimate Interest – to operate, monitor, and improve our services
  • Consent – for optional activities such as marketing (where applicable)
How Long We Keep Your Data

We retain personal data only as long as necessary to:
  • Fulfil the purpose it was collected for
  • Comply with legal or regulatory requirements
  • Resolve disputes or enforce agreements
We regularly review retention periods to ensure they remain appropriate.

Who We Share Your Data With

We may share your data with third parties such as:
  • Mortgage advisors (with your permission)
  • Referencing and credit check agencies
  • EPC assessors, surveyors, and photographers
  • Property software and CRM providers
  • Legal advisors
  • Property portals and marketing platforms (e.g. Rightmove, Zoopla, Google)
All third parties are required to handle your information securely and only for the purposes we specify.

Your Data Protection Rights

You have the right to:
  • Access your personal data
  • Correct inaccuracies
  • Request deletion of your data (in certain circumstances)
  • Object to or restrict processing
  • Withdraw consent at any time (e.g. for marketing communications)
  • Request data portability (in applicable cases)
To exercise your rights, please contact us at norwich@claxtonbird.co.uk or write to us at our address above.

If you believe your data has been mishandled, you have the right to contact the Information Commissioner’s Office (ICO): www.ico.org.uk

Cookies

Our website uses cookies to personalise content and analyse traffic. Cookies help improve your experience by remembering preferences and monitoring how the website is used. You can manage or disable cookies in your browser settings.

Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, please note that internet-based data transmission can never be fully secure.

Links to Other Websites

Our website may include links to external websites. This privacy policy applies only to ClaxtonBird Estate Agents. We are not responsible for the privacy practices of other sites.

Policy Updates

We keep this Privacy Policy under regular review and update it as needed.